Terms and Conditions



We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.

1. Intellectual Property / Use of Website

You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Newburysonline. You are permitted to use this material only as expressly authorized by Newburysonline. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Newburysonline. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website. 
Newburysonline shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation. 
The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. Newburysonline may make improvements and/or changes to this website at any time without notice.

All information received from you will be dealt with in accordance with our Privacy Policy.


 2. Liability

Newburysonline shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.
We will not be in the breach of contract as a result of any Force Majeure Event. 
The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased. 


3. Privacy Policy
Your privacy is of the utmost importance to Newburysonline, and we respect your concerns.  
As a general rule we don't automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address).
However, there are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy. 


Weight of a Product

Newburysonline states weights to an item where possible, these weights are shown

as a guideline and are taken from the largest size that is avaiable.

It is not there as a guarantee of the weight to any size chosen,

it is simply there for a guideline to help with the overall description

of any given item, therefore a smaller sized item

will weigh less than the maximum size that is shown


Cookie Policy 
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer.  This allows the website to remember who you are on subsequent visits. Newburysonline uses tracking cookies from e tracking devices on this site.


Enquiries and Reservations
Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy.
We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance.
You are under no obligation to purchase this product before the agreed date, but please remember

that once this date has passed the item will be added to the website and made available to the public.

Delivery Policy
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors. Newburysonline.com do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery. 
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.


Returns Policy

All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund minus postage costs of £8.99, replacement or exchange within 30 days of receipt.
When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

 Please note, depending on which payment method used, will depend upon how long an item may take to process your refund and may take upto 30 days for a refund to be processed successfully.


The customer must agree and accept payment of return postage costs

We will gladly re-size any item, free of charge at any time after your purchase. Please email us at  info@newburysonline.com before returning your item for re-sizing and state the desired size to make sure we can do this for you. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.
All items over the value of £65.00 must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for its maximum value.

Items with a value less than £65.00 must be returned via Royal Mail First Class Recorded.

If the item you received was a special order  you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.



Refunds will be made deducting postage and administration costs of £8.99


Update as from 5.03.2020

As of March, 5th 2020, these changes will go into effect globally.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids.


In alignment with industry practice all refunds to the customer will now lose the payment charge to credit companies that the retailer outlets have to pay on a payment made to them from a credit provider this includes but not only credit card payments, amazon credit or paypal. Example is if an item costs £1000.00 the retail outlet will be charged a 2.5% selling fee for the transfer of payment from customers credit payment to retailers payment system which includes insurance of the sale, as of the 5:03:2020 all credit payments in accordance with the Wordwide credit Regulator will stop reimbursing the payment charge back to the retailer, thefore all refunds as of the 5:03:2020 will now be stopped the credit payment charge the retailer as to pay for the credit payment transaction as well as the postage cost we the reailer have to make for the item to the customer.

Please email us first to let us know your reason for returning the item.

If you have any enquiries regarding our returns policy,

please email us at  info@newburysonline.com