Returning an item

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Returning an item

You can return items to us within 30 days of purchase - the card you used to pay will be refunded within 28 days.

What you need to do:

• Contact us at info@newburysonline.com
• Explain reason for return/refund
• Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel. Please note that pierced jewellery must be returned in its original sealed packaging.
• For refunds: once we have assessed the items, the money minus our postage costs of £8.99 will be put back on to the credit/debit card or paypal account that was used to place the order online

Personalised Items Orders

When you order a Personalised Item from our website, we will create or customise a specific and potentially unique piece of item designed around your own specifications.

You may change your mind and notify us that you wish to cancel your order for your Personalised Item at any time before you receive our email that confirms dispatch of your order for Personalised Items. Please note that this is a different email from the one that we send to confirm that we have received your order.

If your item is faulty or does not match the specifications contained in your order, you should:

1. Contact our Customer Services team on 0121 2881654

2    Place the item into its original presentation box and make sure that the parcel is sealed securely.You should also place a copy of your dispatch note into the parcel.

      3   If the item is in its original condition, we will refund the goods.