Right of withdrawal

Right of withdrawal

 

Your Statutory Rights

At Newburysonline.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to withdraw from the purchase of most items within 14 working days.

Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of purchase. Please See our terms and conditions for further information.

 

Purchases

By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the 14-working-day cooling-off period. Please package the relevant item securely and send it within 30 days following the date that the item was purchased by you.

Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error.

You should be aware that once we begin the delivery process you won't be able to cancel any contract you have with us

As soon as we receive notice of your cancellation of this order by emailing info@newburysonline.com, we'll refund the relevant part of the purchase price for that item. We can't refund any priority, express or courier component of the postage charge.

If you need to return an item please visit our terms and conditions page