All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund minus postage costs of £8.99, replacement or exchange within 30 days of receipt.

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

Please note, depending on which payment method used, will depend upon how long an item may take to process your refund and may take up to 30 days for a refund to be processed successfully.

The customer must agree and accept payment of return postage costs

We will gladly re-size any item, free of charge at any time after your purchase. Please email us before returning your item for re-sizing and state the desired size to make sure we can do this for you. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.

All items over the value of £65.00 must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for its maximum value.

Items with a value less than £65.00 must be returned via Royal Mail First Class Recorded.

If the item you received was a special order you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold.